Shipping Information

We’re happy to offer Free Standard Shipping on all US orders over $60!

At Moveekbuddyshop, our items are tailored to your order, meaning they're crafted once you've placed an order. This approach allows for personalized touches and offers our customers an extensive array of design choices.

Please note that Delivery Time = Production Time + Process Time + Shipping Time.

We have our fulfillment centers located both in the US and overseas to keep the best pricing for customers. Therefore, processing and shipping time vary among product types.

• Production Time: All orders are processed within 3 - 5 business days.
• Processing Time: It takes 1 - 3 business days to ship your order to our warehouse, put your name and address on it and ship out.
• Shipping Time: Shipment takes 10 – 15 business days (depends on the destination) from the date it is shipped out, not the date when the order is placed.
  If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
• Shipping Cost:
  • Standard shipping: 5.99.
  • FREE SHIPPING for ALL ORDERS OVER $60 shipped to the U.S.
  • Shipping charges may vary depending on the shipping address. Final shipping charge will be displayed on the checkout page.

⚠️ Note:

• For personalized products, kindly allow us an extra amount of 2 - 3 business days excluding processing time to work on the design.
• Should you want to get an exact expected delivery time of the items you are to purchase, or have difficulties tracking your package, please contact our Customer Service via email [email protected] or leave us a message here. Our agents will help you out. 

Tracking

Once your order has left our warehouse you will receive a shipment confirmation email with a tracking number. Orders may ship in multiple packages. 

Please note:

1. More than 97% of packages will arrive on schedule. However, there are occasional instances where a delay in delivery time is caused by severe weather conditions, foreign customs, or an incorrect address. Do not hesitate to contact us if you find yourself in this situation.
2. Send your request to the Customer Service Center if you'd like express shipping.
3. For modification orders, the production time is expanded 1-2 days.  
4. For orders delivered at the PO box, please include the zip code plus 4 or 5-digit in your order shipping address.
5. A tracking will be emailed to your email when your order is prepared to be dispatched so you can track it all the way to your house.

6. Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.

7. Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.

Most packages (97%) arrive on time. Orders sometimes show up after the estimated delivery date, possible reasons for late delivery include the following:

• Incorrect address
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• International customs procedures

If you did not receive your package as promptly as our website stated, we will give RESEND OR REFUND per your asking. Please email us at [email protected] and we’ll make it right!

Customs policies vary widely, and some countries don't charge import fees for shipments but some others will. Tax is not included in the price on our website, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. 

If you have any questions about the delivery and shipment or your order, please contact us via [email protected].